Customer Success Assistant

Description

Job Summary: The FN Group is seeking a Customer Success Assistant to support customer service, track the customer journey, and assist with accounting and tax obligations. Key Highlights: 1. Support customer service and direct requests. 2. Assist in tracking the customer journey and maintaining relationships. 3. Organize and monitor requests, deadlines, and deliveries. **Customer Success Assistant** **Summary:** The FN Group is looking for a Customer Success Assistant to join our team. **Responsibilities:** * Support customer service by providing basic clarifications and directing requests to the responsible departments; * Assist in tracking the customer journey, from onboarding through relationship maintenance; * Organize and monitor requests, deadlines, and deliveries of accounting and tax obligations; * Support communication between customers and the accounting team, ensuring clarity and proper documentation of information; * Assist in managing documents and information provided by customers; * Record customer interactions, tickets, and communications in the system; * Support the Customer Success team in identifying process improvements and adjustments; * Contribute to maintaining quality standards and meeting deadlines. **Education:** * Completed High School **Benefits:** * Meal allowance * Life insurance * Health benefit * Gympass * Semi-annual bonus * Partnerships with language schools and universities .