Technical Support Assistant - IT / Web - On-site

Description

Job Summary: We are seeking a Technical Support Assistant to provide customer support, internal assistance, functionality testing, and documentation organization, aiming to ensure service quality. Key Highlights: 1. Technical support and clarification of customer inquiries 2. Execution of functional tests and validation of fixes 3. Collaboration with teams for continuous system improvement **Job Description** We are looking for a Technical Support Assistant to support customers, ensuring a clear, efficient, and welcoming experience. This professional will be responsible for supporting internal teams, testing new features, organizing documentation, and contributing to the quality of systems and services offered by the company. **Responsibilities:** * Provide technical support to customers, clarifying inquiries and recording requests; * Triage support tickets and route issues to internal teams according to problem nature; * Perform functional (acceptance) testing of new features, identifying defects and validating fixes; * Create, update, and organize manuals, tutorials, and technical documentation; * Conduct training sessions and presentations to empower customers and users; * Insert, update, and review content on company websites and platforms; * Collaborate with development and product teams for continuous system improvement. **Requirements** * Proficiency in Microsoft Office Suite; * Familiarity with communication and remote support tools (Skype, Google Meet, TeamViewer, WhatsApp); * Prior experience in Technical Support; * Bachelor’s degree in related fields; * Organizational skills, attention to detail, and strong customer communication ability. **Preferred Qualifications** * Knowledge of web programming languages (HTML, CSS, JavaScript); * Experience with ticketing management tools; * Strong verbal and written communication skills; * Ability to learn quickly and solve problems effectively; * Basic understanding of web hosting, DNS, domains, and SSL certificates. Employment Type: Full-time CLT Compensation: Starting at R$2\.200,00 per month Benefits: * Health insurance * Dental insurance * Meal allowance * Transportation allowance Selection Question(s): * Do you reside in Jacareí or São José dos Campos? Education: * Completed Bachelor’s degree (Mandatory) Experience: * Technical Support (Mandatory) * System Testing (Preferred) Work Location: On-site