POST-SALES TECHNICAL SUPPORT

Description

Job Summary: A professional responsible for post-sales communication and technical support to international clients, managing requests and ensuring satisfaction. Key Highlights: 1. Daily communication with international clients for technical support 2. Customer service and problem resolution, ensuring high satisfaction 3. Installation, commissioning, and user training for products POST-SALES TECHNICAL SUPPORT Taubaté – SP COMPENSATION: SALARY BETWEEN R$ 4.500,00 AND R$ 6.000,00 BENEFITS: MEAL ALLOWANCE OF R$ 35.00 PER DAY HEALTH INSURANCE TRAVEL EXPENSES COVERED BY THE COMPANY WORK SCHEDULE: FLEXIBLE HOURS AND AVAILABILITY FOR TRAVEL EMPLOYMENT TYPE: CLT (Consolidation of Labor Laws) JOB RESPONSIBILITIES: RESPONSIBLE FOR DAILY COMMUNICATION WITH INTERNATIONAL CLIENTS (MAJOR CONTRACTORS), MAINTAINING A COLLABORATIVE AND PROFESSIONAL RELATIONSHIP BETWEEN THE CLIENT AND THE COMPANY; PROVIDE OCCASIONAL POST-SALES SUPPORT TO OTHER PROJECTS IN BRAZIL, AS REQUIRED; RESPOND PROMPTLY TO CUSTOMER SUPPORT REQUESTS AND MANAGE COMPLAINTS, ENSURING HIGH LEVELS OF SATISFACTION; FLUENCY IN ORAL AND WRITTEN CHINESE OR ENGLISH, IN ADDITION TO NATIVE LANGUAGE, WITH CAPABILITY TO OPERATE PROFESSIONALLY IN CORPORATE ENVIRONMENTS AND HANDLE EMAIL CORRESPONDENCE; STRONG CUSTOMER SERVICE ORIENTATION AND FOCUS ON PROBLEM RESOLUTION; PROFICIENCY IN OFFICE TOOLS SUCH AS MICROSOFT WORD AND EXCEL; RESPONSIBLE FOR INSTALLATION, COMMISSIONING, FAULT IDENTIFICATION, TECHNICAL ADJUSTMENTS, AND USER TRAINING FOR PRODUCTS WITH INTERNATIONAL CLIENTS (MAJOR CONTRACTORS). Job Type: Full-time CLT Pay: R$4.500,00 – R$6.000,00 per month Work Location: On-site