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Job Summary: The professional will warmly receive patients, provide guidance regarding tests and procedures, perform registrations, and handle phone calls for scheduling and answering questions. Key Highlights: 1. Human-centered patient care 2. Focus on transforming healthcare in Brazil through science 3. Culture grounded in Innovation, Sharing, Governance, and Trust **Who We Are:** --------------- We are a **private, non-profit, philanthropic institution** that, for over 45 years, has passionately dedicated itself to transforming the health of Brazilians through science and compassionate care. Our commitment is to improve the population’s quality of life and deliver excellence in diagnostic services—efficiently and with cutting-edge technology. Currently, we allocate at least **60% of our output to SUS – Brazil’s Unified Health System**. All this so that we can provide high-quality, accessible healthcare for all Brazilians! Science, education, and well-being underpin our actions. Guided by this focus, we uphold our cultural pillars: **Innovation, Sharing, Governance, and Trust!** **Transforming people’s healthcare in Brazil through science is our purpose.** **If this aspiration also resonates with you, join the AFIP team!** **\#Vemserafip** **Responsibilities and Duties** **Responsibilities and Duties** ----------------------------------- * Receive patients cordially, ensuring human-centered service. * Verify and confirm personal information (name, ID document, and physician’s order). * Guide patients on ticket retrieval, service sequence, and estimated wait times. * Clarify preparation requirements for tests (e.g., fasting, urine or stool collection, etc.). * Register patients in the system and print labels. * Issue consent forms and other documents required for service delivery. * Record incidents in the system (e.g., inadequate preparation, adverse reactions, refusal of tests, etc.). * Handle incoming calls for test scheduling and answering questions. * Prepare and verify reports related to registrations and physician orders. **Requirements and Qualifications** **Requirements and Qualifications** ------------------------------ * Completed high school education. **Additional Information** **Work Schedule** ----------------- **220H \| 05:45 \- 15:33 \- SAT COMP** -------------------------------------- **Benefits:** --------------- * Medical Assistance; * Dental Assistance; * Totalpass; * Transportation Allowance; * Food Allowance; * Meal Voucher. **Quality of Life Program:** Caring for Those Who Care, offering multiple free services to employees. * Birthday Health Check-Up * Psychological Support * Quick Massage * Acupuncture * Family Physician * Nutritionist. Some services are available to family members at reduced rates. **Important:** We do not charge any fees during our selection processes. Founded over 45 years ago from the vision of a pioneering group of physicians and researchers, AFIP is a philanthropic institution operating comprehensively across healthcare—in research, education, and service delivery. A reference in diagnostic medicine, we hold Excellence Accreditation from ONA at Level 3 and from PALC, performing 7 million tests per month. With over 3\.4 thousand employees, we operate across 13 states and more than 150 cities.
