Kitchen Assistant

Description

Job Summary: Professional responsible for maintaining the environment, serving customers, knowing the menu and promotions, and collaborating with the team to ensure customer satisfaction. Key Highlights: 1. Focus on customer loyalty and excellence in customer service 2. Teamwork and interdepartmental cooperation 3. Commitment to brand image and product quality Main Responsibilities: Assist with cleaning, maintenance, and organization of your assigned area and other areas during opening and closing shifts, in accordance with the Network's established standards. Know the menu, dish composition, product codes, and promotional campaigns, seeking regular updates from leadership to ensure consistent quality in customer service. Ensure positive customer relationships with the goal of fostering loyalty, always providing prompt and courteous service, responding swiftly to issues, and contributing to an excellent customer experience—delivering products that meet the Network's quality and timing standards. Safeguard the brand’s image by reporting any irregularities related to products, communications, complaints, or issues affecting customer loyalty to leadership. Follow Sales Steps guidelines to deliver qualified and suggestive sales to customers, aiming to increase average transaction value (TM) and enhance service quality. Ensure continuous replenishment of the display counter during the shift so that products and utensils remain adequately stocked, supporting daily sector preparation and assembly, and enabling efficient customer service. Ensure all equipment used is in good condition and fully operational, promptly notifying leadership when maintenance or replacement is required. Support all departments as requested by leadership to ensure smooth overall operations. Act cooperatively and with a strong team-oriented mindset, supporting colleagues and leaders across departments to collectively elevate the brand’s reputation and improve store performance. Minimum Education: Elementary School (1st level) * Meal Allowance * Tips * On-site Meals * Commuter Pass