**Description and Responsibilities:** **Schedule:** Follows the restaurant's operating hours **Level:** Supervision/Coordination **Employment Type:** Permanent – CLT We are seeking a leadership-oriented professional, passionate about the art of service, and capable of coordinating dining room operations with elegance and efficiency. The Maître will be the conductor of the customer experience, ensuring service standards are upheld while leading and developing the waitstaff and busser teams. Greet and seat customers courteously and professionally; Coordinate and guide the service team, routines, and task distribution; Collaborate closely with the kitchen team to ensure alignment between service and operations; Ensure that preparations are adequately replenished, properly presented, and meet quality standards; Monitor the customer experience during service, identifying opportunities for improvement; Handle requests, inquiries, and potential complaints professionally; Conduct team training focused on service excellence and customer experience; Ensure dish identifications are accurate and comply with established standards; Maintain up-to-date knowledge of the menu, ingredients, and potential allergens; Manage and conduct inventory of work materials, such as tableware and utensils. **Requirements:** **Bachelor's degree in Hospitality, Gastronomy, or related fields, or equivalent practical experience.** **Leadership and team management skills;** **Strong communication skills and customer service focus;** **Organizational skills and attention to detail.** **Preferred Qualifications:** Knowledge of wines and food pairing. Experience with corporate events and themed dinners. Certifications in customer service or restaurant management. **Benefits:** Disclosed during the interview
João Silva
Indeed · HR
João Silva
Indeed · HR
