Help Desk Assistant

Description

Job Summary: A professional responsible for user support, error analysis and resolution, conducting tests and training to ensure customer satisfaction. Key Highlights: 1. User support across multiple channels. 2. Error analysis and resolution directly with customers. 3. Conducting tests and training for users. Job Description * Completed High School education * Availability for on-site work in Boituva, Monday to Friday (with personal transportation) * Clear and fluent communication skills * Familiarity with technology is a plus to assist in debugging errors encountered and performing specific analyses. Responsibilities include: * Providing user support via phone calls, WhatsApp, official groups, and the Multpex-approved support platform * Understanding errors and analyzing them for direct resolution with customers * Conducting tests replicating customer scenarios * Delivering training to users (refresher courses and training for new implementations) Employment Type: Full-time Benefits: * Medical assistance * Meal allowance Selection Question(s): * Availability for occasional Saturday on-call shifts, scheduled in advance * Ability to understand error scenarios, replicate errors, and guide users effectively Experience: * Customer Service (Mandatory) Work Location: On-site