Customer Service Analyst

Description

Job Summary: We are seeking a recent graduate or early-career professional to work in customer service and post-sales, ensuring an excellent experience for users of a software platform. Key Highlights: 1. Customer service and post-sales support on a transportation management platform. 2. Support and identification of improvements in customer experience. 3. Collaboration with internal departments to optimize processes. We seek a professional **recently\-graduated or at the beginning of their career** to work in **customer service and post\-sales**, ensuring an outstanding experience for users of a **software platform dedicated to managing passenger transportation operations**. The customers served are **passenger transportation companies and their clients**, with the position’s focus being on monitoring platform usage, providing post\-sales support, and identifying improvements in customer experience. Key Responsibilities: * Provide post\-sales customer support remotely and in person * Serve **passenger transportation companies and their clients**, who are platform users * Conduct **follow\-up on tickets and requests until resolution** * Monitor **customer satisfaction and experience indicators** * Identify and resolve **technical or operational issues related to platform usage** * Prepare **tracking reports** * Support customer training on **platform usage for management purposes** * Collaborate with internal departments (**Support, Procurement, and Sales**) * Contribute to **improving customer service and customer experience processes** Employment Type: Permanent CLT Compensation: Up to R$3\.037,70 per month Benefits: * Medical insurance * Company-provided mobile phone * Meal allowance * Transportation allowance Work Location: Hybrid remote work based in Sorocaba, SP