Maintain contact with suppliers and service providers for various facility-related needs and coordinate maintenance and repair activities for office equipment and facilities, aligned with the account's Hard Infrastructure Coordinator. Coordinate reception activities, including visitor management and telephone systems. Supervise handling, distribution, and mail and package services. Also maintain office supplies inventory and place orders as needed. Coordinate meeting room reservations and manage facilities for conferences. Organize and supervise office layout and space allocation. Manage security protocols, including access control and visitor badges. Manage service requests via e\-mail, phone, Welink, WeChat, and WhatsApp. Process requests by registering, dispatching the service, tracking, monitoring, and closing or forwarding to the supervisor if necessary. Work with Planning on routines and standard operating procedures to ensure KPI targets are met, monitor SLAs, and plan improvement and recovery actions. Accurately update key stakeholders on program status at any time. Matrix-manage operational and administrative teams. Collaborate with the supply chain team in defining scope, supplier visits, and performance management. Identify opportunities to add value through quality, innovation, and cost improvements. Establish annual budgets and track expenses according to client processes. Ensure compliance with mandatory training schedules for all team members. Disseminate and promote Quality policies, standards, and best practices in ISO to all team members, as well as support audits. Ensure documented evidence is maintained to support the quality process. Ensure all health and safety procedures are followed and contribute to incident investigations if they occur. Conduct periodic technical visits to all units. Provide monthly reports with records of service request statuses. Provide routine and specific financial reports. Bachelor’s degree in Engineering, Architecture, or Administration. Fluent English. Proven 5 years of experience in facilities management; Experience in team leadership and development with direct teams of more than 10 people. Experience with digital tools for maintenance and cleaning management. Full Office package. Minimum Education: Elementary school (1st degree) Desired Education:* , Elementary school (1st degree) * Health Insurance * Medical Assistance / Group Medicine * Dental Assistance * Group Life Insurance * Meal Voucher * Food Voucher * Transportation Allowance * Profit Sharing