Leveros is more than one of Brazil's leading air conditioning companies—we are undergoing a full transformation to become the number one choice for Brazilian entrepreneurs by 2030. And we know we won't get there without execution discipline, data-driven decisions, and a vibrant, courageous performance culture. That's why we're looking for a Reverse Logistics Assistant to be the **key point in organizing** our Reverse Logistics operations. If you are a **methodical, detail-oriented person who likes to keep everything under control**, this opportunity is for you! Your main responsibility will be ensuring returns and claims are handled with **high precision**, working closely with our Exchanges & Returns team, Distribution Center (DC), and partners (carriers). **Responsibilities and duties** **You will be essential for:** ----------------------------- * **Ensuring Flow:** Act as the correct bridge between E&R, carriers, and the Distribution Center; * **Zero Error:** Keep spreadsheets and systems updated, maintaining accuracy; * **Financial Health:** Ensure claims are correctly billed and paid. **Here, you'll be a key player if:** ------------------------------------ * You have a calm and responsible profile, ensuring confidence in your work; * You value attention to detail and understand that accuracy in manual data is crucial for company results; * You enjoy relationships, being able to establish clear alignments with partner carriers; * You seek continuous improvement, proposing adjustments to prevent problems from recurring. **What you'll do in practice:** ------------------------------------ * **Organize pickups:** Receive the RMA (Return Merchandise Authorization), contact carriers, and notify the DC about the expected arrival; * **Manage Data:** Fill out and update CRM and control spreadsheets with maximum accuracy; * **Claims:** Issue the ICN (Indemnity Invoice), perform billing, and closely track payments; * **Reports:** Update dashboards and send reports on overdue pending items and issued invoices; * **Alignments:** Participate in weekly meetings with carriers to resolve operational and financial issues. **Requirements and qualifications** * Completed high school or currently pursuing Logistics, Business Administration, Management Processes, or related fields. * Proficiency with Microsoft Office Suite; * Experience in Transportation, Logistics, Backoffice, or Administrative areas. **Preferred Qualifications:** ---------------- * Knowledge of **Reverse Logistics** procedures and fiscal documentation (ICN/RMA). **Key Skills:** ----------------------- * Data accuracy; * Process control; * Responsibility and compliance; * Attention to detail. **Additional Information What we offer:** * Meal/food allowance * Transportation allowance * Life insurance * Childcare assistance * Medical plan * Dental plan * TotalPass * Profit Sharing Plan (PPR) * Benefits club (Leisure, Education, and Health) * Tuition assistance * Corporate library * Rest room * A full year packed with actions designed for you Welcome to Leveros—We are a company professionalizing the Air Conditioning market. For 47 years, Leveros has been a pioneer in the industry, driving significant changes in the sector. Since our founding, we've driven the transformation of spaces and sustainable energy use, guided by a solid purpose: to professionalize and raise awareness in the Air Conditioning market to enhance everyone's well-being. Our journey is marked by remarkable achievements, throughout which we've established a respected presence in over 5 Brazilian states. Air Conditioning: Our air conditioning products are designed to perfectly adapt to individual needs, ensuring exceptional comfort for everyone. As pioneers in our industry, we are committed to continuing shaping this reality, incorporating innovation, ethics, and environmental responsibility into everything we do. We invite you to be part of this transformational journey!