SAP Support Analyst

Description

Job Summary: A technical support professional specializing in ERP systems, responsible for analyzing and resolving incidents, performing configurations, and supporting end users, with experience in SAP Business One. Key Highlights: 1. ERP system support and maintenance, with a focus on troubleshooting 2. Experience with SAP Business One and SQL for queries 3. Participation in continuous process improvement projects **Responsibilities:** * Provide ERP system support and maintenance, focusing on troubleshooting, basic configurations, and user guidance; * Deliver technical support to internal users, analyzing and resolving incidents and requests related to systems and IT infrastructure; * Log, classify, and track service tickets via the service desk, ensuring SLA compliance; * Assist in administering and maintaining the IT environment (workstations, network, and access); * Participate in continuous process and system improvement projects, contributing practical suggestions; * Execute simple database queries to support incident analysis and system validations. **Mandatory Requirements:** * Academic degree in Computer Science or related fields; * Experience with the ERP **SAP Business One**; * Hands-on experience supporting ERP systems; * Knowledge of administrative/operational routines integrated with ERP (finance, procurement, inventory, billing); * Prior experience in technical support (mid-level), user support, or service desk operations; * Basic to intermediate SQL knowledge for ad-hoc queries and analysis; * Familiarity with IT infrastructure (hardware, networks, Windows operating systems); * Strong communication skills, organizational ability, and problem-solving focus. **Preferred Qualifications:** * Experience with ticket management tools; * Familiarity with information security and access governance; * Basic knowledge of Power BI or similar tools is a plus; * Proactive profile, with strong teamwork skills and ability to interact effectively with business units.