Description: For these challenges, you must have: * Currently enrolled in an undergraduate program starting from the 2nd semester in Information Technology, Systems Analysis and Development, or related fields. * Basic knowledge of databases (SQL). Familiarity with operating systems (e.g., Windows/Linux). Knowledge of networking and basic ERP concepts. Proficiency in Office Suite and ticketing tools (e.g., GLPI, Jira, ServiceNow). * Prior experience in technical support and the activities mentioned above is required. As a Systems Support Assistant, you will be responsible for the following challenges: Assist in maintaining, supporting, and providing technical assistance to users of corporate systems, contributing to the proper functioning of the technology tools used by the company, as well as registering and tracking support tickets, supporting system testing, identifying errors, and communicating with internal departments and technology vendors. KEY RESPONSIBILITIES: * Respond to requests and incidents related to systems, thoroughly documenting each occurrence in tracking tools, monitoring progress, and ensuring appropriate follow-up with users. * Support error analysis and investigation of unexpected system behavior by reviewing logs, reproducing scenarios, and collaborating with the technical team to define solutions or escalate issues to higher-level support teams. * Contribute to system stability by performing routine checks, assisting with updates and technical adjustments under the guidance of the responsible team, aiming to minimize system downtime. * Participate in system change validation processes, executing functional tests, recording evidence, and reporting inconsistencies or improvement opportunities prior to final release. * Develop and update manuals, tutorials, and technical documentation describing support procedures, implemented solutions, and best practices, ensuring standardization and knowledge sharing. * Identify opportunities to improve support processes and system usage, proposing solutions that enhance efficiency, reduce failures, and improve user experience. 2512220202491332965