Description
Job Summary:
Receptive customer support for resolving connectivity issues, remote diagnosis of network failures, and basic equipment configuration.
Key Highlights:
1. Customer support for resolving connectivity issues
2. Remote diagnosis of network failures (fiber optic/radio)
3. Basic configuration of routers and ONUs
We are seeking an Internal Technical Support Analyst (Telecom) to join a telecommunications company located in Cachoeirinha/RS. This is a CLT position with a monthly salary of R$ 1\.907,93 \+ benefits. The work schedule follows a 6×1 rotation, with working hours to be agreed upon.
**Responsibilities:**
* Receptive customer support (phone and chat/WhatsApp) for resolving connectivity issues;
* Remote diagnosis of network failures (fiber optic/radio);
* Basic configuration of routers and ONUs;
* Creating service tickets and escalating to the field technical team when necessary.
**Requirements:**
* Completed high school education;
* Basic knowledge of computer networks and internet;
* Strong verbal and written communication skills;
* Availability to work on a 6×1 schedule\.
**Preferred Qualifications:**
* Technical or undergraduate degree in IT/Networking.
**Benefits:**
* Transportation allowance or fuel assistance;
* Health insurance;
* Birthday day off;
* Gympass;
* Meal allowance.
Employment type: Full-time CLT
Compensation: R$1\.907,93 per month
Benefits:
* Medical assistance
* Fuel assistance
* Meal allowance
* Transportation allowance
Work location: On-site