Operations Analyst

Description

Job Summary: Ensure operational excellence in stores and dealerships by monitoring field technicians, ensuring compliance with processes and standards, tracking performance indicators, and driving continuous improvements. Key Highlights: 1. Operational monitoring and field technician support. 2. Operational problem resolution and alignment with leadership. 3. Performance indicator analysis and improvement identification. Ensure operational excellence at partner stores and dealerships by monitoring field technicians’ activities, ensuring adherence to internal processes, company standards, and dealership rules, as well as tracking performance indicators and promoting continuous improvements. **Key Responsibilities** -------------------------------- * Monitor technicians at partner stores and dealerships through periodic on-site visits. * Provide operational support to technicians, guiding them on processes, professional conduct, and company standards. * Collaborate with stores and leadership to resolve operational issues. * Monitor and track working hours (schedules, time clock records, shift assignments, and fulfillment of work hours). * Ensure proper use of uniforms and personal presentation per company standards. * Guarantee compliance with company internal policies and rules established by partner dealerships. * Conduct alignment meetings with dealership managers whenever necessary. * Identify opportunities for improvement in operational processes. * Develop, monitor, and analyze performance indicators (KPIs). * Produce managerial reports with analyses and action plans. * Support the onboarding and monitoring of new technicians. Minimum Education: Bachelor's Degree Driver's License: Class B Personal Vehicle Willingness to Travel