Description
Job Summary:
Technical support professional responsible for hardware and software maintenance, user assistance, and IT asset inventory management.
Key Highlights:
1. Computer and laptop maintenance (hardware and software)
2. On-site and remote user support
3. Knowledge of Active Directory and Microsoft 365
* Computer and laptop maintenance (hardware and software diagnostics, system formatting and installation).
* User support (on-site and remote assistance, incident logging and tracking).
* Basic knowledge of **Active Directory** (user creation and management, password resets, basic groups and permissions).
* Proficiency in **Microsoft 365** (Outlook, Teams, OneDrive).
* Familiarity with **Microsoft Azure**, especially fundamental identity concepts and hybrid environments.
* IT equipment inventory control (laptops, desktops, and peripherals).
Assisting with vendor communications and internal incident tracking.
Minimum Education: Technical Course