Description: * Pursuing a Higher Education degree (Administration or related fields); * Experience in customer service; * Intermediate computer skills; * Basic knowledge of mathematical calculations; * Negotiation and sales techniques. Competencies: * Communication: Communication skills; Negotiation; * Social: Interpersonal relationships; Teamwork; * Behavioral: Empathy; Proactivity; Ethics; Friendliness; Commitment; Assertiveness; Discretion; * Organizational: Time management; Planning and organization. * Maintain equipment and the work unit organized, ensuring their preservation; * Explain and formalize the dental services contract with clients according to company manuals and standards; * File contracts and other documents in the appropriate location according to company manuals and standards; * Enter into the computer system the financial data of contracts formalized with clients; * Contact clients who have not made payment of the first installment to renegotiate and schedule a new payment date; * Conduct renegotiations with delinquent clients according to company manuals and standards, presenting a monthly report to the franchisee/manager containing information on the renegotiations carried out; * Present a monthly report containing information on the number of cancellations, treatment dropouts, and treatment completions, as well as data on scheduled evaluations, completed evaluations, formalized contracts, and new clients; * Handle customer complaints regarding treatment, proposing solutions; * Cancel the dental services contract for clients who will no longer undergo treatment, according to company manuals and standards; * Participate in technical and/or behavioral training provided by the company. 2510170202241711842