Microcomputing Technical Leader - Cuiabá/MT

Description

Job Summary: Responsible for providing technical leadership and guidance in microcomputing, supervising technicians' activities and supporting ICT infrastructure analysts. Key Highlights: 1. Technical IT team leadership 2. High-level technical support for hardware, software, and networks 3. Developing and implementing preventive maintenance plans Responsible for providing technical leadership and guidance on microcomputing-related matters. Acting as a team leader, supervising microcomputing technicians' activities and supporting administrative management of ICT infrastructure analysts. **Responsibilities and Duties** * Team Leadership: Supervise and coordinate the activities of technicians' and analysts' teams, assigning tasks, defining priorities, assessing productivity, conducting meetings, and serving as the liaison between the assigned team and other company structures. * Technical Support: Provide high-level technical support to resolve complex issues related to hardware, software, networks, and operating systems. Investigate and resolve issues reported by end users, ensuring continuous satisfaction and productivity; * Preventive Maintenance: Develop and implement preventive maintenance plans to ensure the integrity and performance of microcomputing systems. Conduct regular security checks, software updates, and hardware replacements as needed; * Training and Guidance: Provide technical training and guidance to the team and end users, ensuring all are up-to-date with best security practices, proper use of hardware and software, and basic troubleshooting; * Documentation: Maintain accurate records of all microcomputing-related activities, including known error documentation; * Problem Management: Support problem management by identifying recurring incidents and participating in root cause analysis; * Service Desk: Serve as the primary liaison between the remote Service Desk and local operations. **Requirements and Qualifications** **Mandatory Requirements** Currently pursuing a higher education degree in IT. **Desirable Certifications** ITIL Foundation. **Professional Experience** Experience managing technical IT teams. **Additional Information** **Our Benefits:** Hapvida, Bradesco, or Unimed health insurance (applicable per region); Hapvida Odonto or Bradesco Dental dental insurance; Meal allowance or food voucher; Life insurance fully covered by Lanlink; Transportation allowance; Totalpass; Pharmacy discount program; University partnership discounts; Corporate Education Platform; Moodar platform. Great to have you visit us virtually! Shall we get to know each other better? For over 35 years, Grupo Lanlink has been building transformative experiences—not only for companies but also for people’s lives—across all five regions of Brazil. We envision the future with the purpose of impacting lives and serving as a safe harbor for innovation. Our workplaces are built by our employees, who wear the shirt proudly and create, day after day, a joyful and collaborative work environment. We believe trust is the cornerstone of our relationship with our people and our clients—a trust cultivated through practices such as: hiring and welcoming, inspiring, speaking, listening, thanking, developing, caring, celebrating, and sharing. We are many, we are diverse, \#nossomosLanlink. Now it’s your turn! Let us get to know you too? Join Lanlink today. **HEY, ALL OUR POSITIONS ARE PRIORITY FOR PWDs!**