Description
Responsibilities:
* Respond to tickets from internal or external clients regarding systems, integrations, services, and products — bugs or enhancements;
* Train external clients on the use of systems, services, and products;
* Conduct follow-up with internal and external clients regarding the implementation status of systems, services, and products.
* Provide support and training to internal and external clients on group tools.
* Develop supporting materials and video tutorials for systems, products, and services;
* Create user accounts and deploy systems, products, and services;
* Assist in the homologation of items developed by the department with the client;
* Identify potential system improvements with internal and external clients;
* Open tickets for logging and/or requests to other teams;
* Support administrative tasks;
* Release and transfer services in TOTVS;
Requirements:
Completed high school education;
Affinity with technology fields;
Minimum Education Level: Bachelor's degree
* Life insurance
* Health insurance
* Transportation allowance
* PASS support
* Dental insurance
* Meal allowance or food voucher
* Wellhub (Gympass)