Technical Relationship Assistant

Description

Job Summary: The Technical Relationship Assistant configures equipment, provides customer support across multiple platforms, monitors connectivity, and assists in resolving issues, ensuring optimal service performance. Key Highlights: 1. Wi-Fi network equipment configuration 2. Customer support via digital platforms and telephone 3. Technical assistance for access issues, slow connection, and navigation difficulties What you need to become a **TECHNICAL RELATIONSHIP ASSISTANT** at the fastest-growing company in Southern Brazil *\#VemSerOsir* **Responsibilities and Duties** * Wi-Fi network equipment configuration * Support via digital platforms * Telephone customer support * Connection monitoring * Assistance to customers experiencing no access, slow connection, or navigation difficulties * Support to field technicians * Equipment and technology replacement * Upgrades and downgrades * Other related activities **Requirements and Qualifications** * Reside in Pelotas * Completed or currently pursuing a technical or undergraduate degree in Networking, Systems Analysis and Development (ADS), or related fields * Basic knowledge of networking * Proficiency in Microsoft Office Suite * Knowledge of Information Technology * Availability to work on a 12h/36h shift schedule **Additional Information** Benefits and Advantages of Being an OsirLover * Meal Allowance * Health Insurance * Institutional plan discount for Osir employees who are also customers * Emotional Support Program: Osir Always by Your Side! * Benefits Club offering discounts at: educational institutions, English courses, gyms, dental clinics, and other companies Osirnet’s purpose is to spark a smile of satisfaction among those who work here! We constantly seek the best telecommunications solutions. We strongly believe in connectivity and proudly celebrate our pioneering role in radio-based internet access and our innovative fiber-optic technology. Over our 20-year history, we serve 36 cities, connecting Southern Rio Grande do Sul to the world. We now have over 600 employees and, through innovation and customer focus, strive to deliver the highest quality services while expanding our coverage. Aligned with our mission to positively impact the communities where we operate, we aim to build an increasingly plural and diverse organization. Focusing on the smiles of the people we serve, retain, and partner with, Osirnet is increasingly committed to developing spaces where innovation, proposal-making, and meaningful impact on our customers can thrive. We believe a company committed to society can deliver not only smiles but also positive experiences to those in need. Osirnet seeks to bring people and services closer together through strong connectivity that goes beyond what the eye can see. Here, you’ll gain experiences that develop you as a human being—and therefore, as a professional. \#VemSerOsir