**Industry: Optics** **Responsibilities:** * Make active and receptive customer contacts via phone, e\-mail, WhatsApp, and social media; * Record service interactions and track customer histories in the CRM, identifying loyalty opportunities; * Monitor the customer journey, ensuring support at every stage of service; * Monitor satisfaction indicators (such as NPS and feedback) and propose continuous improvements; * Participate in customer relationship, after\-sales, and reactivation campaigns; * Support sales, marketing, and customer service teams to provide a complete experience; * Assist with administrative tasks and internal store routines. **Requirements:** * High school diploma; * Strong communication and writing skills; * Proficiency in social media and basic knowledge of Excel (preferred); * Communicative, empathetic, and organized personality; * Open to all genders. **Working Hours:** * Monday to Friday: 09:00 AM to 6:30 PM * Saturday: 09:00 AM to 5:00 PM **(Weekly day off)** **Salary:** * Negotiable **Benefits:** * Expense allowance: BRL 500.00 * Unimed health insurance (after 60 days of probation) * Plan paid by the company * Co\-payment covered by the employee * Performance bonuses for achieved targets Minimum Education: Technical Course