ADMINISTRATIVE ASSISTANT

Description

**HERE YOUR CAREER STARTS BIG.** **JOIN US AS AN** ***ADMINISTRATIVE ASSISTANT*** **AT YDUQS.** **We have an ambitious project that requires a team willing to think originally and disruptively, with the goal of solving today’s major challenges in education: access, technology, customization, and our students’ success.** **We are an energetic company that was born large and already delivers extraordinary results.** **Join this team!** **COME TRANSFORM LIVES — INCLUDING YOUR OWN.** **Responsibilities and duties** **Your main challenges as an Administrative Assistant in the Student Secretariat are:** * ****Monitor and evaluate daily requests submitted by students via SIA (Academic Information System), ensuring compliance with processes and deadlines according to established guidelines. * Receive and analyze documentation for financing programs (FIES and University Credit) and scholarships (PROUNI), following regulations set by relevant entities and the Institution, ensuring adherence to deadlines and maintaining an accurate student database. * Provide in-person support to students facing difficulties resolving pending matters through the Virtual Secretariat, ensuring high-quality service and effective problem resolution, while also assisting with administrative demands related to the assessment process. * Participate in student enrollment renewal initiatives. **Requirements and qualifications** **We seek a professional with:** * Completed high school education. * Experience in customer service—face-to-face, email, and WhatsApp. * Proficiency in Microsoft Office suite. * Strong communication skills. * Enjoyment of working directly with people. * Proactivity and commitment. **Additional information** Work Location: Work Schedule: 40 hours per week, Monday to Friday, from 9 a.m. to 6 p.m. **At YDUQS you’ll find:** * **Study scholarships** of up to 100% for employees, legal dependents, and affiliates (parents, siblings). Up to three scholarships may be granted simultaneously. * **Comprehensive health insurance**, fully subsidized for the employee and partially for family members, with employee responsible for co-payment. * **Optional dental insurance**, to support your oral health. * **Meal allowance or food voucher**, with flexible choice to suit your needs. * **Wellhub or Totalpass**, offering flexible gym options. * **Wellz**, a platform focused on employee mental and emotional well-being, providing various forms of support—including access to individual online therapy sessions. * **Wellness & Benefits Club**, featuring a dedicated program and exclusive advantages. * **Flexible dress code**, promoting our diversity. * **Life insurance.** * **SESC membership agreement.** * **Corporate University**, available on our exclusive portal, Educare. * **Growth opportunities**: over 60% of current openings are filled through internal selection processes. Hybrid work model for all corporate offices of the company. Flexible working hours: we offer a Flexible Hours Policy for corporate administrative employees, allowing schedule options within company-defined time bands—including remote work. Extended remote work (home office) for new mothers returning from maternity leave, for up to three months, depending on role. We believe in the excellence of our education and therefore prioritize alumni of our institutions in our selection processes. Commitment to inclusion: all our positions are also open to people with disabilities, reinforcing how deeply we value diversity. **DIVERSITY:** YDUQS values diversity, and the additional information you provide in the diversity fields is extremely important to us—please do not skip these questions. Have you ever considered **transforming society** through **education**? Then join Yduqs! Yduqs is an education and technology services group committed to driving a **quantum leap in quality** for higher education in Brazil. We deliver high-quality education to people across all socioeconomic classes nationwide—and throughout their adult lives. With approximately 1.4 million students, we are one of Brazil’s largest higher education groups. With nearly 16,000 employees, we are among the best companies to work for in the country, according to the EXAME People Management Award 2024. We are ambassadors of Educa2030, the United Nations Global Compact initiative in Brazil, and the only higher education organization worldwide rated "AA" in ESG by MSCI in October 2023—demonstrating our deep commitment to higher education in Brazil and our ability to generate value for all stakeholders in our business. **PURPOSE** Educate to transform. **VALUES** **Student-centered focus** All of us work for the student; we are passionate about education. **Sense of ownership** We act as owners, proud of every delivery we make. **Results-driven focus** Every effort yields real, sustainable impact. **Educational excellence** We exceed expectations, delivering the best training and experience across all segments we serve. **People appreciation** We take pride in working here. We develop people and recognize outstanding performance. **Innovation and technology** We integrate technology into all processes, empowering students, faculty, and colleagues. **Diversity and ethics** We do what is right and value differences. **OUR EDUCATIONAL INSTITUTIONS** IBMEC — IDOMED — ESTÁCIO — DAMÁSIO EDUCACIONAL — HARDWORK MEDICINA — QCONCURSOS — WYDEN: UNITOLEDO, UNIFACID, UNIFANOR, UNIFBV, UNIRUY, FACULDADE MARTHA FALCÃO, UNIFAVIP, UNIMETROCAMP, FACIMP, FACI, NEWTON PAIVA. **We’re transforming education through technology** For us, education and technology are the formula for inclusion. Leveraging the best each of our institutions offers, we are creating—uniquely among organizations—a teaching model combining quality, scale, broad access, specialization, and seamless integration between in-person and digital learning. **The sector’s leading digital ecosystem** * \+ 30 AI-powered solutions deployed across the business * 80% of innovation and technology professionals are internal hires * 150 partnerships with startups and innovative solutions * Deep understanding of student behavior **WHAT YOU’LL FIND HERE?** We employ professionals who value innovation within a diverse, humble, and ethical environment. Our initiatives always place **the student at the center of decision-making**, because we see their success as our own. With strong **digital culture adoption**, we operate through developing methodologies and content that reflect today’s challenges and needs. We are guided by a **highly experienced and competent senior leadership team**, providing strategic security and direction for the organization. We are committed to reducing the strategic national challenge of Diversity & Inclusion, implementing a **structured program and consistently elevating this topic with senior leadership.** We are obsessed with **employee engagement**, having launched a structured eNPS program with five squads operating in parallel, focused on continuous improvement of the employee experience. Within three months of launch, we’ve already implemented 14 improvements targeting career development and digital infrastructure. Have you ever considered **transforming society** through **education**? Then join Yduqs!