TECHNICAL SUPPORT TECHNICIAN - Downtown

Description

Job Summary: A technical support professional to work in cybersecurity, resolving issues, performing maintenance, and administering networks and servers. Key Highlights: 1. Handle technical support requests efficiently and courteously 2. Perform preventive and corrective maintenance on equipment 3. Configure and administer computer networks A technology company specializing in cybersecurity is seeking a Technical Support Technician in Niterói (Downtown). **Responsibilities:** Handle technical support requests and resolve user-reported issues efficiently and courteously. Register and document support requests in our ticket management system. Perform preventive and corrective maintenance on equipment such as computers, printers, and routers. Configure and administer computer networks, identifying and resolving connectivity issues. Assist in server administration, data backups, and user account management. Communicate\-clearly and understandably, explaining technical procedures to users with varying levels of technological knowledge. Collaborate with the technical support team, sharing knowledge and contributing to continuous process improvement. Previous experience as a Technical Support Analyst, Customer Service Specialist, IT Technician, or Technical Support Technician may indicate suitability for some of the responsibilities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Please submit your salary expectation. * Benefits will be disclosed during the interview stage. **Additional Information:** * \#UrgentOpening * Employment Type: Full-time \- On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 09:00 to 18:00\.