Support Technician | Implementation - Asset Management

Description

**Responsibilities:** * System implementation, configuration, and parameterization * Analysis of the client's business processes and validation against e\-cidade functionalities (compliance) * Validation of migrated data * Training sessions * Technical meetings * Assisted operation * Post\-implementation monitoring and support * Documentation * Use and maintain an up\-to\-date knowledge base * Client relationship management * Legal compliance and best practices * Provide user support regarding questions, bug reports, training sessions, technical meetings, parameterization/configuration, and customization requests—always leveraging the knowledge base * Log, track, and update tickets/cases with full details of the support provided, including all related activities and case progress * Analyze reported issues and identify solutions within the system * Provide guidance on correct usage of system functionalities * Classify and prioritize tickets based on impact and urgency * Forward tickets to technical teams (e.g., development, business units), with a clear description of the request * Monitor responses from technical teams and keep the client informed with regular updates **Requirements:** * Experience implementing web ERP systems or public sector management systems * Proficiency in SQL queries for data analysis and validation * **Knowledge of public procurement, bidding processes, price registration, contracts (amendments/rebalancing...), inventory/warehouse management, asset management, fleet management, and administrative protocol/processes** **Preferred Qualifications:** * Experience with municipal ERP systems or software for the public sector * Relational database systems (e.g., PostgreSQL, MySQL, SQL Server) * Familiarity with ITIL or support processes * Experience with ticketing and documentation tools (e.g., Jira, Service Desk, Confluence) Compensation: R$5\.392,00 per month Benefits: * Medical insurance * Dental insurance * Food allowance * Meal voucher Work location: Remote/hybrid work based in Niterói, RJ