**About Escola Master** At Escola Master, we believe education transforms lives and that the first contact is crucial. To expand the reach of our mission, we seek professionals who will be the voice of our school: agile, persuasive, with excellent communication skills and a passion for connecting families to their children’s educational future. Our sales team is the engine of institutional growth, and we need strong leadership to ensure every opportunity is handled with excellence. **Job Description** We are seeking a **Sales Supervisor**, driven by challenges and fully focused on results, to lead our Student Enrollment team. You will serve as the central pillar between Marketing and Sales, operating with a strategic, innovation-oriented profile. Your mission will be to ensure efficient lead management, guaranteeing speed and quality in the initial contact and converting these opportunities into appointments for our sales representatives. The ideal candidate must possess an analytical mindset to optimize processes, train the team, and elevate our commercial performance standards. **Responsibilities and Duties** * Lead, hire, onboard, and continuously develop the pre\-sales/sales team, primarily focused on inbound leads. * Monitor phone calls, analyze conversations, and track emails to ensure excellence in outreach, proper use of scripts, and individual employee development. * Ensure all leads are contacted as quickly as possible, implementing and rigorously monitoring this process. * Define, monitor, and optimize key performance indicators (KPIs), such as: Activity volume, Contact rate, Conversion rate, and Attendance rate. * Develop and optimize multichannel cadence workflows to maximize contact opportunities. * Create and maintain up\-to\-date sales playbooks, outreach scripts, and objection\-handling matrices. * Collaborate directly with Marketing and Sales representatives. * Manage and ensure effective use of the CRM and marketing automation tools. **Requirements and Qualifications** * Completed or currently pursuing a Bachelor’s degree in Business Administration, Marketing, Commercial Management, or related fields. * Proven experience managing teams in high\-volume, consultative **B2C** sales environments (e.g., schools, clinics, fintechs, real estate agencies). * Hands\-on, analytical profile, fully oriented toward data and metrics. * Excellent communication, leadership, and coaching skills for high\-performance teams. * **Preferred Qualifications:** Prior experience in the Education sector, practical experience as a Pre\-sales Representative/Consultant, and familiarity with WhatsApp/Marketing automation tools. **What We Offer:** * **Compensation:** Fixed monthly salary of **R$ 2,000.00** \+ Commission/Bonus based on team goals. * **Transportation Allowance.** * **Sesc Benefits:** Access to Sesc network benefits and services. * **Educational Support:** Discounts at partner universities to support your continuous development. * **Birthday Day Off:** Time off on your birthday—or during your birth month—because we celebrate you! * **Wellhub (formerly Gympass):** Prioritizing health and well\-being. * **Conexa and Psicologia Viva:** Telehealth mental wellness program. * **Growth Environment:** A dynamic, meritocratic, results\-driven workplace offering genuine career advancement opportunities. ### **Selection Process Steps** To ensure the selected professional aligns with Escola Master’s culture and objectives, our selection process includes the following stages: * **Resume Screening:** Initial review of profiles and requirements. * **HR Interview:** Assessment of cultural fit, communication skills, and motivation. * **Executive Interview:** Final evaluation of competencies and strategic alignment with the school’s mission. * **Culture and Negotiation Training:** Immersion into Escola Master’s values and telephone sales/outreach techniques. * **Hiring:** Formal onboarding and welcome to the new team member! Minimum Educational Requirement: High School Diploma (Secondary Education)