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Job Summary: Professional responsible for contacting patients to confirm, reschedule, and recover appointments, as well as providing inbound support for scheduling consultations. Key Highlights: 1. Essential role in appointment management and reduction of medical absenteeism. 2. Opportunity to work in an environment that values medical excellence and innovation. 3. Collaboration with a team passionate about transforming lives in ocular health. **Hospital de Olhos Niterói** has been a reference in Ophthalmology since 1992\. With units in Niterói, São Gonçalo, and Maricá, it offers comprehensive infrastructure, a specialized clinical staff, and humanized care. It was the first ophthalmological hospital in Rio de Janeiro to receive the ONA 3 – Accredited with Excellence seal. **Our Culture** We value medical excellence, innovation, and patient-centered care. We seek committed, collaborative professionals who are passionate about transforming lives through ocular health. **Responsibilities and Duties** Contact scheduled patients to confirm, reschedule, or recover appointments to prevent NO\-SHOWs and reduce medical schedule absenteeism; Follow up with patients on the waiting list to schedule appointments during time slots made available due to cancellations; Provide inbound support for consultation scheduling or information, when necessary. **Requirements and Qualifications** Currently enrolled in a technical\-vocational program. Basic computer skills (Microsoft Office – Word and Excel). Hospital de Olhos Niterói has been a reference in Ophthalmology since its founding in 1992, when it operated under the name Centro de Olhos Avenida Sete. All these years have been marked by technological and infrastructural advancements, without compromising humanized care and efficiency in accurate diagnoses and satisfactory surgical outcomes. In the 1990s, its founders envisioned an ophthalmological clinic that, beyond consultations and exams, could offer patients the comfort of an in-house surgical center. Today, with differentiated infrastructure in the region, HON stands out as a complete, state-of-the-art hospital, with a clinical staff composed of specialists across all areas of Ophthalmology. It now operates four units in Niterói and one in São Gonçalo, as well as an extensive network of accredited providers. The city of Maricá also benefits from the Group HON’s excellence through Hospital de Olhos Maricá. **Recognized Excellence** In 2017, it became the first Ophthalmological Hospital in the State of Rio de Janeiro to achieve the highest accreditation level – ACREDITADO COM EXCELÊNCIA – awarded by ONA (Organização Nacional de Acreditação), i.e., ONA 3\.
