Description: Support customer service activities, contributing to the quality of the user experience, resolving inquiries, and organizing contact records, while developing essential relationship, empathy, and communication skills. Responsibilities and duties * Attend to customers via phone, WhatsApp, email, and other communication channels. * Accurately record customer interactions and requests in the system (CRM or ticketing platform). * Assist in tracking orders, appointments, and technical support issues. * Support the resolution of common questions regarding services, invoices, contracts, and scheduling. * Forward requests to responsible departments, monitoring status and providing updates to customers. * Update control spreadsheets and simple reports on customer service activities. * Collaborate with the team to maintain quality standards and response times. * Contribute to a positive team environment and customer satisfaction. * Assist in organizing documents and files related to customer service. * Participate in training sessions and team meetings for professional development. Requirements and qualifications * High school diploma completed. * Currently enrolled in higher education in Administration, Communication, Marketing, Sales Management, Customer Relationship, or related fields. * Basic computer and Office suite knowledge preferred. * Strong written and verbal communication skills. * Interest in developing a career in customer service and relationship management. * Availability to intern 6 hours per day. 2510240202201602926