OPERATIONS COORDINATOR

Description

Job Summary: We are seeking an Operations Coordinator passionate about management, operational excellence, and people development to elevate operational standards. Key Highlights: 1. Lead and develop the operational team and continuous improvement processes. 2. Ensure quality standards and an exceptional customer experience. 3. Actively contribute to the company’s growth with a leadership mindset. PetHero is a premium pet industry company located in São Francisco, Niterói, offering bathing & grooming, daycare, pet hotel, and other services focused on animal welfare. We seek an Operations Coordinator passionate about management, operational excellence, and people development. More than pet industry experience, we want someone capable of structuring processes, elevating operational standards, and growing alongside the company. We seek a leadership-oriented, organized, hands-on, and results-driven individual. We want someone who enjoys building processes, developing teams, monitoring KPIs, and pursuing continuous improvement daily. This person will be one of the key operational leaders and will actively participate in the company’s evolution. **Key Responsibilities** * Coordinate all unit operations. * Lead, develop, and supervise the operational team. * Ensure service quality standards. * Implement and monitor operational processes. * Develop Standard Operating Procedures (SOPs). * Monitor performance indicators (KPIs). * Promote continuous improvement initiatives. * Ensure an exceptional customer experience. * Resolve operational issues promptly. * Conduct team training and refresher sessions. * Monitor operational productivity, quality, and efficiency. * Collaborate with executive management on new project implementation. **Mandatory Requirements** * Minimum 3 years of experience in operations management, customer service, or team leadership. * Experience in pet, retail, hospitality, food service, healthcare, or premium service sectors. * Experience in people management. * Knowledge of continuous improvement. * Ability to structure and improve processes. * Analytical mindset. * Excellent organizational skills. * Strong communication skills. * Problem-solving aptitude. * Intermediate proficiency in Excel or Google Sheets. * Comfort working with performance indicators. Preferred Qualifications * Experience in the pet industry. * Experience at companies recognized for operational excellence. * Knowledge of Lean, Kaizen, PDCA, or other continuous improvement methodologies. * Experience in team training. * Experience in operational expansion or new unit openings. * Knowledge of Customer Experience (CX) management. **Behavioral Competencies** * Inspirational leadership. * Emotional intelligence. * Collaborative mindset. * Exceptional organization. * Proactivity. * Sense of urgency. * Analytical capability. * Quality focus. * Excellent interpersonal skills. * High execution capacity. * Attention to detail. * Continuous improvement mindset. * Owner mentality. **Target Companies** * We welcome candidates with experience at companies such as: * Zee.Dog * Cobasi * Petz * Starbucks * Outback Steakhouse * Madero * Coco Bambu * Decathlon * Fast Shop * Leroy Merlin * Large pharmacy chains * Hospitality sector * Premium service clinics and companies Candidates from other companies with strong cultures of customer service, people management, and operational excellence are also highly welcome. **Hiring Objective** We aim to hire someone with the potential to become a PetHero reference, helping build an increasingly organized, efficient, scalable operation—recognized for excellence in service to pets and their guardians, and for high team performance. Compensation: R$5.500,00 - R$6.500,00 per month Work Location: On-site