Job Summary: Senior Client Success Analyst in Niterói responsible for managing a client portfolio, ensuring platform adoption and engagement, proposing retention and expansion initiatives, and collaborating with internal teams. Key Highlights: 1. Conduct onboarding and strategic portfolio monitoring for clients. 2. Monitor engagement, churn risks, and growth opportunities. 3. Collaborate with internal teams to drive improvements and multichannel strategies. A technology company seeks a Senior Client Success Analyst in Niterói. **Responsibilities:** Conduct strategic onboarding and ongoing portfolio monitoring for clients, ensuring platform adoption and usage. Monitor engagement, churn risks, and growth opportunities, proposing retention and expansion actions. Lead meetings, trainings, and presentations for clients, both in-person and online. Analyze metrics, ROI, and success indicators, developing reports and action plans. Manage the client portfolio, driving contract expansion, renewals, and revenue retention. Collaborate with internal Product, Support, and Sales teams to contribute to product enhancements and multichannel strategies. Bachelor's degree required. Relevant experience necessary. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract: Hybrid \- Hybrid work model. * Candidates from São Gonçalo, Rio de Janeiro, or Duque de Caxias are also eligible for this position. * Duration: Full-time * Working Hours: Monday to Friday, from 09:00 to 18:00\.
João Silva
Indeed · HR
João Silva
Indeed · HR
