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JUNIOR CUSTOMER SUPPORT ASSISTANT - NOVA RUSSAS
**WHO ARE WE?** Vexnet Telecom was founded in 1994 in the city of Nova Russas – CE. The company is the result of the effort and boldness of entrepreneurs who, from an early stage, bet on bringing technology and connectivity to the interior of the state. **ORGANIZATIONAL IDENTITY** MISSION: To be the most innovative brand with the largest number of customers connected through connectivity, consumption, and well-being solutions in the Northeast. VISION: To connect people and deliver the best experiences. VALUES: Cooperation: We possess the ability to work as a team to achieve our goals. Ownership mindset: We have a sense of belonging and act to grow together. Commitment: We take responsibility for every detail and deliver the best service and product. Honesty: We act with transparency, humility, and empathy in our relationships. We are looking for a Level 1 Support Assistant to work in the Customer Service area, with excellent communication skills, focus on ensuring perfect connectivity for our customers, agility in solving problems, and commitment to delivering outstanding service. **WHAT WILL BE YOUR CHALLENGES?** * Customer service via phone and chat (OMNI). * Processing requests such as upgrades, downgrades, changes of account holder, address changes, and technology migrations; * Handling processes initiated by in-person service (physical store), without direct customer contact in these cases; * Administrative and financial entries, such as fees, bill generation and adjustments; * Initial router and Wi-Fi configurations and basic unlocks; * Guidance on usage and activation of services and apps (My Vexnet, Vexnet Cameras, movie and series app); * Initial technical support for slow internet, disconnections, or no connectivity, in some cases; * Clarification of simple billing questions, bank slips, due dates, and reversals; * Basic support for debt negotiation; * Escalation of more complex requests to the responsible departments. **WHAT DO WE NEED FROM YOU?** * Completed high school education; * Intermediate computer knowledge; * Basic knowledge of network, router, and Wi-Fi configuration; * Ability to diagnose and solve problems; * Clear and empathetic communication: Ability to interact with customers in a friendly and efficient manner; * Ability to manage multiple simultaneous requests; * Ability to handle challenging situations calmly and efficiently; * Customer focus: Commitment to customer satisfaction, always seeking to provide appropriate and prompt solutions. **WHAT ARE WE LOOKING FOR?** * Preferred: Currently pursuing undergraduate studies in Systems Analysis and Development, Computer Science, or related fields. * Knowledge of telecommunications is a plus; * Familiarity with customer service systems (CRM); * Experience in technical support for internet service providers or telecommunications companies. * Analytical ability; * Ability to work independently; * Commitment to quality and service excellence. Come be a \#Vexlover!
Av. Joaquim Lopes Pedrosa, 2513 - Progresso, Nova Russas - CE, 62200-000, Brazil
Indeed
Rural Microcredit Agent - Inec - Nova Russas - CE
We are looking for people with good communication skills, proactive attitude, and strong performance in client outreach and service. The Microcredit Agent will work within the Microfinance team, carrying out the stages of client acquisition, analysis, credit approval, and negotiation of loans for small entrepreneurs in the Agroamigo Microfinance Program. Do you think this challenge is right for you? Then check if you meet the necessary qualifications to apply for our selection process. Come be part of this family essentially MADE OF PEOPLE! **Responsibilities and duties** **Activities:** * In-person, phone, or email customer service for program clients; * Prospecting new customers; * Guidance on proper management of granted credits; * Immediate collection of overdue credits; * And other related activities. **Requirements and qualifications** High school diploma; Proficiency in Office Suite (Word and Excel); Availability for intercity travel. **Differentiators:** Experience in sales; Technical education in Agriculture, Animal Science, or related fields. **Additional information** **Base Salary:** R$ 1\.712.11; Situational Compensation: Agent Crescer up to R$ 1\.588.14 – Agent Mais up to R$ 1\.805.40; Maximum Variable Compensation: Agent Crescer up to R$ 1\.482.26 – Agent Mais up to R$ 2\.011.64; Workload: 200 hours per month. **Benefits of working at INEC:** Development and training programs; Medical and dental plan; Emotional health program; Private pension plan; Meal allowance and basic basket allowance: R$ 1\.496.46; Wellhub; Childcare reimbursement; Life insurance. Bring your talent to INEC! Our Contacts: Agroamigo Regional Office Crato E\-mail: rhagro\_cra@inec.org.br Register now and join our selection process. \#INECFEITODEGENTE Founded in 1993, the Instituto Nordeste Cidadania (Inec) is a Civil Society Organization (OSC) focused on promoting sustainable development in communities across Brazil's Northeast region. In 2003, its accreditation as a Public Interest Civil Society Organization (Oscip) enabled Inec to establish a partnership with Banco do Nordeste to operate microfinance programs. Since then, Inec has accumulated 20 years of experience in microcredit, having operated Crediamigo from 2003 to 2022 and Agroamigo continuously since 2005. In 2021, the international NGO Water.Org joined forces with Inec and BNB to facilitate access to water solutions through microcredit. In 2022, Agroamigo reached 1\.410\.064 active clients spread across 2\.074 municipalities in Brazil’s semi-arid region. Beyond microfinance, Inec invests in socio-environmental initiatives, serving children, youth, and adults through projects that significantly contribute to sustainable development based on income generation and social empowerment, aligned with the United Nations Sustainable Development Goals (SDGs). Currently, Inec employs over two thousand staff members active across all states in the Northeast and in the northern regions of Minas Gerais and Espírito Santo. Join this team \#feitodegente and bring your talent to Inec!
Av. Joaquim Lopes Pedrosa, 33 - Progresso, Nova Russas - CE, 62200-000, Brazil
R$1,712/month
Conceito Prime RH LTDA
Receptionist
Unmissable Opportunity as a Receptionist! We are looking for a Receptionist who will be the face of our team. If you have customer service skills, clear communication abilities, and seek a dynamic work environment, this is your chance! As a Receptionist, your responsibilities will include: Daily reception of company visitors, identification of the purpose of their visit, verification of the availability of the person being visited for meetings, and directing them accordingly. Answering and/or completing phone calls, transferring them to the appropriate extensions, as well as receiving and/or making calls per internal requests. Receiving correspondence, packages, documents, pouches, etc., from internal departments; preparing and dispatching them via postal services or express delivery (motorcycle couriers) to suppliers, clients, and others. Recording shipments for internal tracking. Performing freight quotations—TCE and DMN—and authorizing pickups (FREIGHT). Requesting package pickups (POST OFFICE). Meeting quotation requirements on client websites. Verifying freight charges and issuing invoices with accompanying fiscal notes. Client performing Sintegra and tax authority inquiries. Requesting Uber rides and presenting various quotations (Cetemar/Lalamove). Monitoring the camera surveillance system at the reception area. Supporting other departments in executing low-complexity administrative tasks, such as spreadsheet preparation, telephone outreach, etc. Skills and personal attributes: Strong verbal and written communication skills Organization and attention to detail Patience and courtesy Agility and proactivity Flexibility Responsibility and commitment Teamwork We offer: Salary: R$ 2,398.00 Working hours: 8:12 AM to 6:00 PM, Monday through Friday Transportation allowance On-site meals Meal allowance Pharmacy benefits (payroll deduction) Health insurance Dental insurance If you’re ready for a new challenge, we want to meet you!
Guarulhos
R$2,000-2,500/month
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