**Responsibilities:** * Support in process flow mapping and updating (e.g., BPMN); * Organization and review of procedures, work instructions, and departmental documents; * Assistance in non-conformity control and action plans; (follow-ups, follow-throughs, verifications); * Support in internal audits and organization of documentary evidence; * Support in tracking continuous improvement plans and organizing follow\-ups; * Support in internal communication regarding processes and quality (notices, materials, etc.). * Support in organizing materials for internal training sessions and workshops Requirements: * Analytical, proactive, and organized profile * Strong communication skills and sense of priority * Ability to identify deviations and act promptly on action plans * Availability to provide operational support and monitoring when required Differentiators: * Experience in Telecom operations (Not mandatory) * Experience in operational performance indicator management * Knowledge of operational planning and workload distribution * Knowledge of Power Query, dashboards, and database analysis * Strategic mindset with focus on continuous improvement Compensation: starting from R$1\.895,76 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
