RN - INTERACTION EXPERT - CHAT-BASED CUSTOMER SUPPORT

Description

Job Summary: Customer service and relationship management for banking clients via chat, focused on issue resolution and customer retention. Key Highlights: 1. Dynamic and collaborative environment 2. Focus on resolving customer issues 3. Opportunities for growth and transformation **Have you ever imagined working in a dynamic place, within a collaborative environment of constant transformation and growth? Yes?! Then this opportunity is for you!** **\#JoinTP** **Responsibilities and Duties:** Customer relationship and solutions center for banking clients, delivering chat-based support focused on resolving customer issues, as well as building proximity and fostering loyalty. **Salary:** R$ 1\.518,00 \+ Variable Pay \+ Benefits \+ Career Development Plan **Working Hours:** Multiple shift start times **Schedule:** 6 days on / 1 day off \- Rotating Days Off **\| Shift Duration:** 06h20 **Work Modality:** On-site **\| Work Location:** Parnamirim \- RN **What We Are Looking For (Requirements):** Must be of legal age; Completed high school education; Availability to work at the Parnamirim \- RN campus; Customer service experience preferred; Proficiency in handling multiple screens and fast typing; **At TP, well-cared-for people deliver extraordinary results!** We are a market reference when it comes to benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: you can take your next step in just 3 months. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated PLR (Profit Sharing) – we recognize and reward your performance. * Meal Voucher and Food Voucher. * Fuel Voucher (for overnight shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to gym networks. * Health Plan including dependents – we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting mothers and fathers. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of several independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—and best of luck!**