Support

Description

Job Summary: You will be responsible for engaging with the public via chat and social media comments on influencers' platforms, ensuring clear, humanized, and brand-aligned customer service. Key Highlights: 1. Clear, humanized, and brand-positioning-aligned customer service 2. Ability to handle a high volume of messages and diverse user profiles 3. Organization to manage multiple conversations simultaneously If you are agile in writing, skilled at interacting with diverse individuals, and capable of staying calm even during high-message-volume days, this role may be right for you. Here, you will be responsible for engaging with the public via chat and social media comments on influencers' platforms, ensuring clear, humanized, and brand-positioning-aligned customer service. **Your Responsibilities:** * Respond to followers' inquiries via Instagram Direct; * Assist customers and process requests on Telegram; * Identify and resolve bottlenecks in customer service; * Process refunds according to defined procedures; * Maintain consistent language standards and interaction quality; * Organize and prioritize tasks during periods of high message volume. **What We Expect From You:** * Experience in customer service, preferably online; * Strong written communication skills and typing clarity; * Organizational ability to handle multiple simultaneous conversations; * Emotional intelligence to address objections and sensitive situations; * Accountability in adhering to processes and deadlines. * Knowledge of football is a plus