OPERATIONS SUPERVISOR

Description

**Job Description:** ---------------------- **This position is also inclusive for people with disabilities (PCDs).** We are seeking a candidate responsible for supervising, controlling, monitoring, and planning the tasks of Area Coordinators to meet performance index expectations for activities and fulfill the needs of internal and external customers. You will also collaborate on safety, health, and environmental policies. Attention to detail and adherence to safety standards are non-negotiable requirements. We constantly seek ways to improve our activities; therefore, we look for individuals who are eager to continuously learn and improve. "Together, We Are Unstoppable." With this in mind, close collaboration with colleagues is essential. **Requirements and Responsibilities:** ----------------------------------- **What are the requirements?** * Completed undergraduate degree; * Knowledge of Manhattan; * Flexibility regarding working hours. **Key responsibilities include:** * Supervising, controlling, monitoring, and planning Area Coordinators’ tasks to meet performance index expectations for activities and fulfill the needs of internal and external customers; * Supervising, organizing, and guiding Area Coordinators on process implementation aligned with the "Housekeeping" philosophy, maintaining established Radar (5S) organizational standards; * Guiding Area Coordinators on potential process deviations, highlighting root causes and effects; * Supervising area cost planning to achieve established financial targets; * Encouraging and supervising Area Coordinators to submit suggestions for continuous process improvement; * Ensuring fulfillment of agreed-upon planned demand with the customer, respecting the current budget as well as SHE and Quality requirements; * Supervising and monitoring area management indicators (KPIs); * Presenting Operations KPIs to both the company and the customer; * Managing employee work schedules within the Payroll system; * Maintaining accurate employee time recording in the Payroll system; * Promoting and encouraging employee development; * Providing regular feedback to employees; * Conducting monthly management meetings with the leadership team; * Conducting monthly meetings with the customer to present Operations results; * Ensuring all activities comply with departmental work procedures; * Fostering a better working environment for our employees; * Complying with SHE, Quality, and Human Resources procedures. **Benefits \- Here's what you'll find:** ------------------------------------------ * Medical Assistance (On-site clinic, no monthly fee, extendable to dependents); * Dental Assistance (Employee plan fully covered by DHL, nationwide coverage); * Meal Benefit (Meal voucher or company cafeteria, depending on location); * Transportation Benefit (Transportation voucher or shuttle service, depending on location); * PPR \- Annual Profit-Sharing Plan; * Life Insurance; * Gympass (Nationwide network of partner gyms); * Discount Club (Promotional discounts across multiple categories). **About DHL** --------------- DHL Supply Chain is a global leader in logistics, connecting people and businesses. With innovative solutions and efficient operations, we value every individual and believe in the power of diversity. We foster a safe, inclusive, and collaborative environment where every talent can grow and build a purpose-driven career. Click here to learn more!