Messenger

Description

Job Summary: Ensure hospitality and guest satisfaction from arrival to departure, with promptness and charisma, providing information and assistance. Key Highlights: 1. Greet and guide visitors and guests promptly and with charisma. 2. Accompany guests and provide information about the hotel and its services. 3. Assist front desk staff in special situations and customer support. Provide hospitality to visitors and guests from entry to departure during their stay, with promptness and charisma, aiming to ensure their satisfaction. * Greet and guide visitors and guests, monitoring foot traffic at entrances and exits; * Monitor the flow of people and vehicles, identifying and directing them to their desired locations; * Direct guests to appropriate queues based on profile: priority (pregnant women, seniors, or persons with physical disabilities), Enotel Club members, and other groups. * Accompany guests to the entrance of their rooms, maintaining pleasant dialogue with the guest and providing information about the hotel and available services; * Briefly demonstrate how to operate and activate equipment; * Carefully collect, organize, and carry luggage to the guest room; * Assist front desk staff in special situations and customer support.