Customer Service/Support Analyst

Description

Job Summary: The Customer Service/Support Analyst will provide support, resolve inquiries and issues, and deliver information about products and services, ensuring customer satisfaction. Key Highlights: 1. Provide support and resolve customer inquiries through various channels. 2. Identify improvements in customer service processes. 3. Ensure customer satisfaction and strive for excellence in service. Position: Customer Service/Support Analyst Description: The Customer Service/Support Analyst will be responsible for providing support to the company's customers, resolving inquiries and issues, and delivering information about the products and services offered. Responsibilities: * Respond to and resolve customer inquiries and issues via phone, email, or chat; * Accurately and clearly record all customer interactions; * Identify potential improvements in customer service processes and propose solutions; * Ensure customer satisfaction by consistently pursuing service excellence; * Conduct technical visits to deliver more efficient and needs-aligned customer service. Requirements: * Experience with Windows (installation, configuration, user management); * Knowledge of ticketing tools (Service Desk); * Ability to work collaboratively in a team; * Active listening skills; * Familiarity with customer service systems; * Organizational and information recording skills.