Hi, we are **CS BRASIL!** We have over 4,000 highly committed employees, which is why we invest in our people's development through continuous training programs, valuing individual competencies and organizational values. Our journey is driven by responsibility toward our **CLIENT**, commitment to our **PEOPLE**, **TRANSPARENCY** as a relationship based on ethics, with processes ensuring proper documentation and fulfillment of our obligations, **QUALITY** and agility in delivering contractual obligations, and **PROFIT** as a guarantee for renewing our cycles. We seek individuals who demonstrate simplicity, passion for service, and interest in learning, challenging themselves, and growing along with the company. If this describes you and you want to work in a place where our PEOPLE make a difference, check out our job openings or register your resume in our talent pool. All selection processes conducted by **CS BRASIL** are affirmative, inclusive, and non-discriminatory. **Responsibilities and duties** * Ensure clients (public agencies) effectively receive notifications and protocols regarding fines and damages; * Confirm client receipt and understanding of the information contained in the documents; * Act as an intermediary, guiding clients in fulfilling their responsibilities during the liability process (identifying the offending driver, reporting to regulatory agencies, etc.); * Actively monitor clients' progress at this stage, ensuring smooth process flow; * Serve as the primary point of contact for clients regarding questions about fines and damages; * Clarify doubts clearly and objectively, providing necessary information for process understanding; * Identify essential information so that clients can fulfill their obligations (date of violation, time, regulatory agency, location, etc.) and ensure this information is understood; * Proactively follow up with clients regarding responses and progress of liability processes; * Map and record each client's status, identifying those who have given "ok" for invoice issuance and payment; * Perform administrative collection, focusing on compliance with deadlines and process stages, more than direct payment collection; * Maintain updated spreadsheets and controls with accurate information on billed and actually received amounts; * Ensure data integrity and reliability for monitoring collection performance; * Provide leaders with clear and concise information on billed vs. received amounts, enabling strategic decision-making and action in collecting payments from public agencies; * Act as an efficient link between clients and various internal departments (finance, legal, operations, etc.); * Direct client requests to responsible departments and ensure appropriate information flow; * Conduct in-person visits to clients to clarify complex issues, negotiate deadlines for resolving pending matters, and strengthen relationships. **Requirements and qualifications** * Preferably completed or ongoing higher education in Administration, Accounting, Management Processes, or related fields * Proficiency in Office suite; * Intermediate/advanced Excel skills; * Experience in collections will be a differentiator; * Must have easy access to the Recife region; **Additional information** **PEOPLE ARE OUR BUSINESS AND THAT'S WHY WE VALUE OUR EMPLOYEES IN VARIOUS WAYS!** The traditional benefits you already know, we also offer. We want to show you that we go further. Learn more! * **CARE CONNECTION:** Specialized support for our people and their families through a 24-hour center offering psychological, health, social, family, financial, and/or legal assistance—all with absolute confidentiality. * Extended **Maternity** and **Paternity** leave \+ **Newborn Kit** for new mothers and fathers. * We understand how important children's and teenagers' education is. At **CS BRASIL**, we help our people purchase **school kits** for their children. * Our people have exclusive access to a **discount platform** for travel, culture and entertainment, services, gastronomy, education, and wellness. * Through the **CS BRASIL University**, our people learn and enhance their professional development, becoming protagonists of their own careers.  * We recognize and value our **veteran employees** celebrating years with the company. **Those with over 15 years** also receive a special event. * **Mother's Corner:** This space, located at the headquarters in Itaim Bibi and the administrative office in Mogi das Cruzes, is dedicated to mothers returning from maternity leave who wish to **continue breastfeeding.** The area provides all **necessary items for milk expression and storage, with privacy and comfort.** **** Do you identify with this opportunity? Explore our job openings, apply, and let's grow together in this company that evolves every day. CS Brasil was founded in 2009 to deliver **high-quality services to the public sector and mixed-economy companies, with governance serving as a benchmark.** Present in 21 states, we manage **over 20,000 assets, operating in Fleet Management and Outsourcing, Urban Cleaning, Urban Mobility, and Used Vehicles.** Our relationships are grounded in **ethics,** **fulfillment of our obligations,** and **commitment to people who make a difference in our business.** Today, we have over 3,000 dedicated employees striving to make our company better every day for our clients and society as a whole.  We are a diverse company that promotes diversity across all positions regardless of gender, sexual orientation, race, religion, or disability.