Description: We are looking for an organized, courteous, and proactive professional to work as a Receptionist / Secretary—the company’s first point of contact with clients, partners, and employees. This position is strategic in ensuring a positive, welcoming, and professional experience, both in external interactions and internal support—especially for Customer Success. Main Responsibilities: * Provide in-person, telephone, and digital customer service with a professional demeanor and a focus on excellence in relationship management. * Greet clients, partners, and visitors, ensuring an organized and welcoming experience from the moment they arrive. * Support internal employees by routing requests and facilitating communication across departments. * Collaborate with the Customer Success team, assisting with information flow, scheduling, and operational tasks. * Maintain the reception area, ensuring organization, cleanliness, and professional presentation of the space. * Prepare and organize meeting rooms, including coffee, water, and appropriate setup for client meetings. * Manage schedules, handle incoming mail, and provide basic administrative support when required. Desired Qualifications: * Prior experience in reception, secretarial work, or customer service. * Strong verbal and written communication skills. * Organizational ability, attention to detail, and sense of priority. * Professional demeanor, empathy, and commitment to high-quality service. * Ability to manage multiple tasks and interact effectively with diverse audiences. Behavioral Competencies: * Courtesy and emotional intelligence in customer interactions. * Proactivity and a sense of ownership over the workplace environment. * Collaborative mindset with a strong focus on customer experience. * Discretion and responsibility regarding confidential information. 2512200202551930542