ROTA SMART, a reference in **Security and Technology**, is looking for an **Incident Response Agent** to join its operational team. We seek committed, agile professionals focused on customer service and security. ### **Requirements** * Experience with motorcycle use, security activities, or customer service is desirable; * Ability to solve problems and work under pressure; * Basic knowledge of technology tools; * Availability to work on a **12x36 shift schedule or 7h20min daily working hours**, during daytime or nighttime shifts; * **Driver’s license category AB**. ### **Main Responsibilities** * Carry out movements according to scheduled routes; * Conduct patrols, surveillance, and monitoring of assigned areas; * Provide support and guidance to customers whenever necessary; * Act preventively and reactively, contributing to customer safety. ### **Desired Profile** We seek professionals with strong communication skills, ability to work in teams, and capacity for quick, accurate decision-making—committed to service quality and ROTA SMART’s security standards. If you have a dynamic profile, experience with motorcycles, and enjoy working in security and customer service, **this opportunity is for you**! ROTA SMART values **diversity and equal opportunity**, encouraging applications from people of all genders, ethnicities, sexual orientations, and backgrounds. **Apply now and join ROTA SMART, contributing to the security of Cruz Alta – RS!** Minimum Education: High School (Secondary Education) Driver’s License: A, B * Meal allowance * Discount on Security Plan * Discount at Universities * Pharmacy network * Training programs * Career development plan * Hazard pay for motorcycle use * Psychotherapy assistance