




Job Summary: Serve as a strategic liaison among the beneficiary, the healthcare network, and the health plan operator, promoting patient welcoming, guidance, and coordination of oncology care. Key Highlights: 1. Patient Welcoming and Education 2. Care Journey Coordination 3. Psychosocial Support and Humanization Serve as a strategic liaison between the beneficiary, the healthcare network, and the health plan operator, promoting welcoming, guidance, and care coordination throughout the oncology journey. Your role is clinical, educational, logistical, and emotional—ensuring access, continuity, and safety. 1\. Patient Welcoming and Education * Conducts initial welcoming after an oncology diagnosis, explaining the disease, treatment plan, and next steps. * Promotes health education regarding treatment, side effects, self-care, and warning signs. * Ensures the patient understands their rights, available support channels, and how to access available services. 2\. Care Journey Coordination * Acts as the patient’s focal point throughout the entire treatment process: diagnosis, staging, active treatment, and follow-up. * Coordinates and monitors appointments: consultations, tests, infusions, hospitalizations, surgeries, and follow-up visits. * Conducts active follow-up via telephone, teleconsultation, or in-person visits to ensure treatment adherence and safety. 3\. Administration of Immunotherapeutics (In-House Network) * Supervises or administers immunotherapeutics within the in-house network, in accordance with clinical and pharmacological protocols. * Ensures compliance with safety criteria: correct patient identification, prescription verification, and pre- and post-infusion instructions. * Monitors and documents immediate and delayed adverse reactions, notifying the medical and pharmacy teams. 4\. Dispensing and Monitoring of Oral Chemotherapy * Collaborates with the clinical pharmacy to ensure safe dispensing of oral oncology medications. * Confirms eligibility and prior authorization per protocols, advising patients on dosage, storage, and signs of toxicity. * Conducts active monitoring of therapeutic adherence, identifying and managing adverse effects and barriers to correct medication use at an early stage. 5\. Monitoring of Events and Outcomes * Participates in longitudinal monitoring of clinical outcomes, such as treatment response, preventable hospitalizations, and adverse events. * Supports the audit and technical authorization team with clinical insight and knowledge of the patient’s history. * Enters data into systems (BI, Tasy, electronic health record) regarding progress notes, support provided, and interventions performed. 6\. Psychosocial Support and Humanization * Identifies signs of emotional distress, social barriers, and treatment-related insecurity. * Coordinates with the multidisciplinary team (psychology, nutrition, social work) and promotes person-centered care. * Ensures continuous engagement with the patient and their family, reducing treatment abandonment and unplanned interruptions. Benefits: Transportation Allowance \+ Medical Insurance \+ Dental Insurance \+ On-site Lunch Work Schedule: Monday–Thursday 8:00 AM–6:00 PM; Friday 8:00 AM–5:00 PM


