**Responsibilities and Duties:** Receptive handling of subscription cancellation reversal and customer retention requests; Engaging, courteous, and respectful customer service, aiming for personalization, excellence, quality, and customer satisfaction; Maintaining a consistent customer-centric attitude—guiding, supporting, assisting, and resolving customers’ issues and/or questions; Achieving business-relevant performance metrics. Conveying security and confidence, ensuring a unique experience and positive brand exposure and promotion. **Salary:** R$ 1.518,00 + Variable Compensation + Benefits + Career Development Plan**Work Hours:** Various shift start times**Schedule:** 6 days on / 1 day off (Day off every Sunday)**Work Location:** On-site at the Parnamirim Campus – RN **What We’re Looking For (Requirements):** * Must be of legal age * Completed high school education * Prior experience in sales and retention is desirable * Availability to work on-site in Parnamirim – RN **At TP, well-cared-for people deliver extraordinary results!** We are a market reference in benefits—and it’s no coincidence. Here, we value quality of life, professional development, and the safety of our employees. Discover some of the differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: you can take your next step in just 3 months. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated PLR (Profit Sharing Program) – we recognize and reward your performance. * Meal Voucher and Food Voucher. * Fuel Voucher (for overnight shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health Plan including dependents—we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process comprises multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please also note that participation in all stages does not guarantee selection for the position. Your performance will be assessed by the recruiter only after completion of the full evaluation cycle. **Thank you for your interest in joining TP—we wish you good luck!**