Logistics Operator - Matão/SP

Description

Job Summary: A professional to monitor and ensure logistics operations, directly interacting with customers and systems to optimize results and processes. Key Highlights: 1. Freedom to express ideas 2. Professional development 3. Light and innovative environment **Who are we?** We focus on solutions that simplify life for customers and drivers. We manage operations by digitally connecting the entire ecosystem and streamlining operational methods. Committed to high performance, we innovate processes through technologies that reduce costs and enhance efficiency. **What you’ll find here:** * Freedom to express ideas; * Team integration; * Professional development; * Commitment to diversity; * A light and innovative environment. Responsibilities and Duties: **Your challenge will be:** * Directly interacting with customers and working with Opentech’s systems, taking responsibility for delivering optimal operational results to customers; * Monitoring and ensuring accuracy of logistics operation information, performing analyses via system, identifying key operational issues for customers, reporting operation statuses, and contacting carriers and customers; * Handling matters in accordance with the standard operating procedure defined in the process roadmap; * Making calls, sending WhatsApp messages, and emails following pre-established standards. Requirements and Qualifications: **Requirements and Qualifications:** * Completed high school education; * Proficiency in Microsoft Office suite; * Flexible availability for work hours; * Preferred: basic customer service experience. Additional Information: **What we offer:** A dynamic, innovative, and collaborative environment focused on results and team integration, with great openness to new ideas; Transportation allowance; Meal/Ticket Food allowance; Health insurance with nationwide coverage; Dental insurance; Gympass: stay fit and energized with access to gyms and physical activities; Zenklub: take care of your mental well-being with online therapy sessions; Employee referral program; Pharmacy partnership; Life insurance; Partnerships with educational and language institutions; CLT employment contract; On-site work model.