Job Summary: The Junior Customer Service Assistant - Collections is responsible for contacting delinquent customers, retention and loyalty, and clarifying doubts. Key Highlights: 1. Recovery of delinquent customer portfolio 2. Customer loyalty through excellent service 3. Contribution to the smooth operation of departmental processes We are specialists in secure and innovative financial solutions! Our purpose: Transform Lives and Boost Businesses. To join the Unifisa family, we seek professionals committed to Ethical and Collaborative Work, discipline, respect, and trust in people—these are our core values. And you could be that professional! If you identify with us, join the \#BlueBloodFamily Key Responsibilities of the Junior Customer Service Assistant - Collections: Proactive contact with delinquent customers (overdue or canceled accounts) to recover the portfolio; Contribution to increased revenue collection by achieving attainable targets; Customer retention and loyalty through high-quality service; Receptive customer service to clarify doubts, delivering the best possible experience; Contribution to the smooth operation of the Customer Relationship Management department. Requirements for the Position: Proficiency in Microsoft Office Suite (basic/intermediate level); Experience in customer service routines; We seek professionals currently pursuing or having completed (graduated) a Bachelor’s degree in Business Administration, Management Processes, Commercial Management, Financial Management, or related fields. We value professionals with quick reasoning, analytical mindset, emotional control, diligence, discipline, empathy, organization, proactivity, strong interpersonal skills, effective written and verbal communication, as well as logical reasoning and strategic vision to resolve daily challenges and generate effective solutions. Minimum Education Level: High School (Secondary Education) * WellHub (Gympass); * Transportation allowance or fuel voucher; * Discounted consortium acquisition for employees; * Health insurance; * Dental insurance; * Profit-sharing program; * Pharmacy discount program; * Meal voucher: R$35.00 per day; * Life insurance; * Corporate university; * Happy Day; * Annual Recognition Programs “Top Performers of the Year";