Emiteaí, an innovative company in the logistics and transportation sector, is seeking a **Support Analyst** to join our technical support team. The professional will be responsible for ensuring efficient service delivery by resolving medium-complexity technical incidents and promoting customer satisfaction. If you are passionate about technology, continuously seek improvements, and are committed to excellence, we want to meet you! **Responsibilities** Manage and resolve medium-complexity incidents related to systems and infrastructure. Provide technical support and guidance to Support Analysts I on more challenging issues. Proactively diagnose failures and propose preventive solutions to avoid recurrence. Deliver remote and on-site support for critical cases. Document developed solutions and update the knowledge base with detailed procedures. Monitor and ensure compliance with SLAs and service efficiency. Escalate critical issues to higher-level support or management when necessary. Collaborate with internal teams to resolve operational issues. Conduct tests and validations for system updates, documenting results. Supervise preventive maintenance on systems and equipment. Generate service reports and propose improvements based on identified incidents. Actively participate in improvement initiatives with the team and leadership. **Requirements** Strong communication skills and active listening. Organizational ability and capacity to prioritize tasks in dynamic environments. Proactivity and problem-solving focus. Ability to work under pressure and collaboratively in teams. Commitment to customer satisfaction. Prior experience in technical support, preferably handling medium-complexity incidents. Knowledge of infrastructure, systems, and technical support tools. **Preferred Qualifications:** Experience in process documentation and system updates. Experience working in companies within the logistics or transportation sector. **Benefits** Caju meal allowance (R$ 750.00); Short Friday (earlier departure on Fridays); Birthday day-off; Unimed Vale do Itajaí health plan (no monthly fee and no co-payment); Uniodonto dental plan (no monthly fee and no co-payment); Wellhub (wellness and gym platform); Conexa (telemedicine platform with medical consultations); Partnerships and agreements with various institutions. **Employment Type?** Employment is under the **CLT hybrid model** (on-site Monday through Thursday at our office and remote on Friday), with working hours from **1:00 PM to 10:00 PM**, except on Fridays, when hours are from 1:00 PM to 6:00 PM.