Description: * E-commerce Platform Experience: Practical knowledge of e-commerce store management systems, such as Magento (Adobe Magento is considered a plus). * Customer Experience Focus: Ability to analyze and optimize the customer journey, identifying friction points and proposing effective solutions. * Analytics Tools: Familiarity with Google Analytics for monitoring sales and user behavior. * Digital Marketing: Basic understanding of SEO and how digital marketing campaigns operate in the online environment. * Management Systems: Proficiency in working with order management systems (OPUS or similar) and managing data integration. * Professional Communication: Excellent written and verbal communication skills to interact clearly and professionally with customers and internal teams. * Organization: Ability to manage multiple processes and track order status and inventory in an organized manner. * Platform Communication: Serve as a liaison between the team and the platform, ensuring functionalities and updates are understood and utilized to improve workflow. * Customer Support: Provide support via email, chat, and other digital platforms—answering inquiries, resolving issues, and guiding customers through the purchasing process to enhance their experience. * Website Operations: Monitor system integrations (e.g., OPUS and Magento) to ensure correct synchronization of products, pricing, inventory, and customer data. * Order Management: Track the order lifecycle—from cart creation to final delivery—ensuring efficiency at each stage. * Logistics: Monitor product picking and packing stages to ensure timely shipping and maintain delivery quality. * Marketing and Promotions: Collaborate in planning and executing digital marketing campaigns. * SEO: Apply best practices for search engine optimization to improve product visibility. * Data Analysis: Collect and analyze sales and performance data using tools such as Google Analytics (GA), identifying opportunities for optimization and improvement in user experience. 2512210202551821925