Description: Requirements and qualifications: * High school diploma; * Proficiency in Microsoft Office suite; * Availability for shift work; rotating 12x36 schedule – from 6:00 PM to 6:00 AM; * Prior customer service experience is a plus; * Willingness to take initiative, high energy, innovative mindset, and proactive attitude. Your challenges will include: * Monitoring and tracking trips; * Managing incidents related to losses, damages, and occurrences; * Handling inbound and outbound calls from customers, partners, and suppliers to provide clarifications and guidance regarding tracked and/or monitored trips; * Operating internal systems (SGR, Rastrear 4.0, SIL). 2512220202491879203