Job Summary: A professional responsible for detecting, analyzing, and managing cybersecurity incidents and issues, ensuring the security of enterprises and organizations. Key Highlights: 1. Cybersecurity operations and incident response 2. Dynamic environment with learning opportunities 3. Dedicated and technology-passionate team **NovaRed is writing the future of cybersecurity!** With **30 years of experience** and offices in Argentina, Brazil, Chile, and Spain, NovaRed’s purpose is to deliver excellence in information security solutions and services. We advance with the goal that large enterprises and organizations can undergo their digital transformation securely—and thus stay out of global cybercrime statistics. We offer market-leading solutions and a team of specialists ready to bring greater digital security to your company and its customers. **Does our purpose resonate with you? Join a dedicated and technology-passionate team!** **Responsibilities and Duties** **Role Mission** Detect, analyze, and manage incidents and issues—whether resulting from failures, attacks, or scheduled activities affecting monitored equipment. **Main Responsibilities** * Validate the escalation tree for alert notifications identified via available monitoring tools (Alarm Portal, SIEM, PRTG, among others). * Monitor data traffic and network infrastructure performance indicators using specialized tools. * Perform Level 1 (L1) analysis of generated alerts, identifying appropriate actions according to defined procedures. * Notify and advise internal and external customers regarding hardware failures and security anomalies on the network platform via email or phone, ensuring proper system logging. * Classify analyzed alerts as real incidents or false positives, documenting evidence, notifying the customer when required, and forwarding tickets to Security or Administration specialists. * Manage records and tickets using available tools (Salesforce, email, logbook, or equivalent systems). * Provide feedback to responsible teams regarding recurring alerts classified as false positives, contributing to continuous improvement and optimization of monitoring. * Coordinate additional actions related to incident response and security failures, collaborating with other NovaRed departments or client teams. * Track and keep tickets updated with involved teams until full incident resolution. * Execute specific operational procedures per leadership guidance. * Prepare basic reports and operational records. * Support platform administration, including log uploads, antivirus server reviews, and assistance with security routines. * Provide remote support to support and security teams when necessary. * Prepare daily activity reports, including: backup execution, recording of relevant events, customer alerts, machine performance, scheduled tasks, and information received from internal and external customers. **Requirements and Qualifications** **Mandatory Hard Skills** * Currently pursuing or completed Bachelor’s degree in Information Systems, Information Technology, or related fields; * Technical knowledge of Networks and Infrastructure; * Technical knowledge of Cybersecurity; * Intermediate Spanish for conversation; * Prior experience at system integrators or MSSPs; **Preferred Qualifications:** * CompTIA Security+ certification * Passion for innovation and information security; * Enthusiasm for working in a dynamic, high-challenge environment; * Collaborative mindset and eagerness for continuous learning; **Soft Skills:** * Problem solving * Orientation toward Excellence * Orientation toward Internal and External Customers * Responsibility * Integrity * Study and Self-study **Additional Information** **Additional Information:** * Flexible hybrid work model (2 days onsite + 3 days remote) **CLT Employment + Benefits:** * Market-competitive salary for Junior level * 100% company-paid Health and Dental Plans * Totalpass (employee + dependents) * Group Life Insurance * Flash Multi-benefit Card (R$42/day) * NovaRed Academy: educational sponsorship program for technical courses and certifications * Daycare Assistance (for men and women) * Birthday day-off and birthday cake for monthly celebrants * FIAP Partnership: 10%–20% tuition discount for entire family * Assistance for children with disabilities * Employee Referral Program * Internal Business Referral Program * Extended Paternity Leave * Maternity Leave * Home Office Allowance * Transportation Voucher (optional) Here, we are passionate about **TECHNOLOGY and INNOVATION** **Over 30 years of history in the technology market focused on Information Security solutions**, leaders in integration, with shared operations across the group in: Brazil, Argentina, Chile, and Spain. A multinational with over 400 specialists focused on Cybersecurity. Beyond our solid values—refined and built over years of market presence—are: *Passion for quality and service;* *Respect for all people;* *Commitment and responsibility toward the company, its customers, and society;* *Honesty and integrity in our conduct.* The **\#NBRTEAM** consists of **fantastic people who excel at what they do!** **Join an environment full of opportunities—with challenges to learn and grow professionally!**