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Job Summary: Customer service professional responsible for clarifying inquiries, presenting solutions, and standardizing data, with a focus on technical support and relationship management. Key Highlights: 1. Humanized and effective customer service 2. Collaborative and respectful work environment 3. Opportunities for everyone in an inclusive environment **We were founded with the mission of serving our customers effectively and efficiently, focusing on technology and helping\-them achieve the best possible experience with contracted services. Since 2020, we have continuously advanced, acting transparently with customers, suppliers, partners, and society. Here, we ensure a collaborative work environment that fosters mutual respect, believing in human potential. If you believe that together we can continue delivering high\-quality services to our customers, join our team!** Our opportunities are open to all! We strive to provide you with an increasingly inclusive and respectful workplace. **Responsibilities and Duties** * Provide customer service by addressing inquiries, presenting solutions, and conveying clear and objective information; * Standardize registration data and perform other tasks within the department, including customer onboarding and recording all relevant information; * Validate, retain, monitor, and recover accounts by identifying needs within the system; * Analyze charts to track results and goals. **Requirements and Qualifications** * Completed or currently pursuing a bachelor\'s degree; * Proficiency in Microsoft Outlook, Microsoft PowerPoint, and Microsoft Word; * Training in computer science and/or telecommunications; * Experience in customer service and relationship management; * Experience in technical support, directly interacting with customers through various communication channels (e\-mail, tickets, and telephone); * Strong verbal and written communication skills. **Additional Information** **Salary:** R$ 1\.750,00 **Work Schedule:** 36 hours per week, on a 6x1 rotation, with both daytime and nighttime shifts. **Work Location:** Cachoeira do Campo/MG **Benefits for You and Your Family:** * Copay Unimed health plan for employees and dependents (regional or state\-wide); * Copay dental plan \- MetLife \- for employees and dependents; * Emotional wellness program and discounted psychological counseling for employees and dependents via the Moodar platform; * Birthday Day Off — one paid day off on your birthday to celebrate; * Eva Card flexible benefits card worth R$ 554,80 per month \+ R$ 483,40 (monthly average), usable for meal and/or food benefits; * Benefits Club offering exclusive discounts and partnerships for Lesta employees; * Life insurance; * Transportation allowance; * Easter Benefit — a small gift delivered to employees to celebrate this occasion; * Christmas basket for all our employees; * Collaborative culture fostered through a warm and humanized work environment! Lesta specializes in customer service with a technology focus. Currently, we serve over 500,000 customers nationwide. We were founded to deliver humanized, non\-bureaucratic service to digital account holders of the Gerencianet Group, providing high\-quality services and helping\-them achieve the best possible experience with contracted services. **Mission** ---------- To serve all our customers effectively and efficiently, helping\-them achieve the best possible experience with contracted services. **Vision** --------- To be recognized as an excellence leader in the customer service industry. **Our Values** ------------------ Deliver high\-quality services to all customers. Encourage collaborative work and mutual respect, believing in human potential. Act transparently with customers, suppliers, partners, and society. Always operate with ethics and responsibility.
