Job Summary: Join a dynamic and visionary team that drives technological innovation through IT and Telecommunications technical support and service. Key Highlights: 1. Opportunity to work in a dynamic and visionary team. 2. Focus on driving innovation with cutting-edge solutions. 3. Challenges in the field of IT and Telecommunications technical support. **Join our team!** Technology is what drives us! We are committed to **driving innovation** with cutting-edge solutions and a constant eye toward the future. If you seek challenges, enjoy applying your knowledge in practice, and want to work in a **dynamic and visionary team**, this opportunity is for you! **Your responsibilities in this role:** * Monitor the Field Services ticket queue, prioritizing and responding according to severity and SLA requirements. * Provide on-site and remote support for IT and Telecommunications tickets within agreed timeframes. * Perform installation, configuration, and repair of hardware and software on computing equipment and devices (microcomputing). * Conduct installation, maintenance, and repair of telecommunications infrastructure, including CCTV cameras, structured cabling, network cable termination, rack organization, etc. * Perform testing, inspections, and preventive maintenance on IT and Telecommunications equipment and systems. * Conduct inventory of IT and Telecommunications equipment, maintaining up-to-date records. * Maintain organization and standardization of technical rooms, racks, and IT/Telecom environments. * Record, update, and report the status of support requests to the Service Center, including ticket closure. **What we’re looking for:** * Completed High School education with relevant experience. * Courses in Computer Science, Electronics, Networking, IT, or Telecommunications. * Experience in Technical Support. * Proficiency in Microsoft Office and microcomputing. * Knowledge of CCTV and structured cabling. **Preferred qualifications (differentiators):** * Bachelor’s degree in Computer Science, Electronics, Networking, IT, or Telecommunications. * Basic knowledge of network communications, telephony, and infrastructure. Our selection process will be conducted online, including interviews with Human Resources and technical interviews. Submit your resume and help us build the future together! Minimum Education Level: Bachelor’s Degree Desired Qualifications: * Information Technology, Bachelor’s Degree * Systems Analysis and Development, Bachelor’s Degree * Computer Maintenance and Support, Technical Course