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Job Summary: This role involves monitoring environments, managing incidents, contributing to diagnostics, and ensuring clear communication to maintain system stability. Key Highlights: 1. Monitor environments using tools such as Dynatrace. 2. Directly participate in the incident management lifecycle. 3. Collaborate to maintain stability of Cloud and On-Premises environments. We are more than a machine—we are people who transform and **create infinite possibilities.** We work to **simplify and empower businesses for everyone**, offering intelligent financial solutions. Here, we invest in **technology**, promote **development**, and foster **innovation** to create new possible paths and generate positive global impact. At Cielo, we work with **autonomy** to write our own journey, **freedom** to be who we are, and the opportunity to **make things happen**. We are a team that **dreams collectively**, delivering a comprehensive experience while focusing on the physical and mental well-being of our 7,000+ employees and their families. We believe in **inclusion and acceptance** of all people, honoring their uniqueness and diverse life experiences. Let’s achieve your dreams together! **Responsibilities and Duties** ----------------------------------- **There’s a place for you in this purpose:** * Monitor environments using tools such as Dynatrace, identifying alerts, degradations, and anomalies; * Directly participate in the incident management lifecycle, including registration, initial analysis, prioritization, and escalation to responsible teams; * Contribute to initial diagnostics and escalate incidents to technical teams; * Ensure clear, objective, and timely communication among involved areas; * Monitor SLAs, operational indicators, and support process improvements; * Collaborate with teams to maintain stability of Cloud and On-Premises environments; * Work collaboratively, adhering to operational standards and internal procedures. **Requirements and Qualifications** ------------------------------ **What does \#TimeCielo expect from you?** * Basic knowledge of incident management (ITIL is a plus); * Familiarity with observability tools, especially Dynatrace; * Understanding of Cloud infrastructure (AWS, Azure, or GCP); * Understanding of On-Premises infrastructure (servers, networks, operating systems, virtualization); * Strong communication skills, organization, proactivity, and ability to work in a team; * Critical thinking and ability to operate effectively in dynamic environments. **Additional Information** -------------------------- **Why experience infinite possibilities with us?** * Medical and Dental Assistance; * Annual Variable Compensation (PPR); * Meal and Food Allowance; * Commuter Bus/Transportation Voucher or Parking; * Hybrid Work Model; * Remote Work Allowance; * Life Insurance; * Home and Auto Insurance; * Family Funeral Assistance; * Private Pension Plan; * Support Channel with Specialists (Nutrition, Psychology, Gynecology, etc.); * Vaccination Campaign; * Access to various courses on our Educa platform; * Wellhub; * Healthy Pregnancy Program; * Extended Maternity and Paternity Leave; * Childcare Allowance; * Birthday Day Off; * Flexible Dress Code; * Extended Lunch Break (1h30\).
