Job Summary: Proactively monitor endpoint health, provide support to corporate users, and assist in implementing automations to continuously improve the digital experience. Key Highlights: 1. Focus on user experience and continuous improvement. 2. Multidisciplinary collaboration in a global environment. 3. Opportunity for career advancement within a multinational corporation. **Job Description:** DXC Technology helps global enterprises modernize IT, optimize data architectures, and ensure security and scalability across public, private, and hybrid cloud environments for their mission-critical systems and operations. The world’s largest enterprises and public-sector organizations rely on DXC to deploy services that drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. **Essential Functions:** * Proactive Monitoring: Monitor endpoint health using DEX tools to identify failure trends before they impact end users. * Experience-Focused Support: Provide support to corporate users by leveraging telemetry to resolve performance issues (slowness, application crashes, boot times) in Windows environments. * Telemetry Data Analysis: Use tool dashboards to diagnose root causes of complex incidents. * Incident and Experience Management: Handle and manage tickets with emphasis not only on technical resolution but also on user satisfaction and employee Digital Experience Score (DEX Score). * Automation and Self-Service: Assist in implementing and monitoring self-healing remediation scripts for recurring issues across the device fleet. * Multidisciplinary Collaboration: Collaborate with Modern Workplace and Security teams by providing accurate data on application and device behavior. * Continuous Improvement: Contribute to the knowledge base with a focus on reducing ticket volume through user education and digital performance enhancement. **Basic Qualifications:** * Technical Support Experience: Supporting corporate users with analytical insight into operating system functionality (Windows 10/11). * DEX Tools Knowledge: Familiarity with digital experience monitoring platforms. * Endpoint Management Familiarity: Basic knowledge of Microsoft Intune or SCCM to understand how policies affect user experience. * Analytical Ability: Skill in interpreting performance graphs, event logs, and resource consumption metrics (CPU, RAM, Disk). * Communication: Excellent verbal and written communication skills, with the ability to translate technical data into clear language for business stakeholders and end users. * Proactive Mindset: Focus on identifying and resolving problems systematically—not just reactively. * Language: Intermediate/advanced English (essential for reading documentation and interacting with global tools). **What Are We Offering?** A range of benefits, competitive salary, and our core values make DXC one of the most important and attractive employers worldwide. At DXC, our goal is to provide equitable opportunities while respecting individual differences—creating balance between professional and personal life, and enabling continuous career growth. If you’re seeking challenges in an enjoyable, multinational work environment, then we definitely want to learn more about you. Apply now using the links below, or directly for a position via our careers portal: https://jobs.dxc.technology You can also find us at: https://www.facebook.com/DXCTechnology/ https://www.linkedin.com/company/dxctechnology At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.**